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OUR
CALL CENTRE NUMBER IS 0121 288 8780 (U.K.)
OUR
CALL CENTER NUMBER IS 502 410 4266 (U.S.A.)
Class
Equestrian Policy
Payments
by Cheque or Postal Order
- Allow six
working days to clear payments by cheque.
Fax or E Mail Orders
- Fax. or email
your order Please include your email address or fax Number, so
that we can return quotations to include insurance and postage/freight
charges.
Returns
- Goods supplied
from our on-line catalogue may be returned for a full refund less
postage, on items that are unsoiled and in the same condition
as despatched, if returned within 14 days of receipt of sale.
- Goods being
returned to Class Equestrian are the responsibility of the sender.
We recommend that you obtain a certificate of despatch.
- We are sorry
but made to measure / custom made jackets, coats and riding
boots are not eligible to be returned due to their speciality.
- Goods being
returned under complaint will not be accepted unless clean and
dry. Health and safety Act 1972.
Exchanges
- Goods returned
for exchange will not be subject to return postal charges
- Custom made
/ made to measure jackets and coats can be exchanged
Damaged Goods
- Goods damaged
in transit or due to faulty manufacture should be returned for
our inspection.
Replacement goods cannot be sent until we have received the returned
goods, we will reimburse all your normal carriage costs in so
doing.
Cancellations
-
Orders
which are cancelled after 7 days will be subject to a
20% re-stocking fee.
- We make every
effort to maintain accurate prices on our web site, however, this
is not always possible for reasons beyond our control. We reserve
the right to discontinue any item and to change prices when necessary.
- Mail order
purchases: It is our policy to only charge for in-stock items
ready for despatch, items not in-stock or to follow will be charged
for only at the time of despatch.
Exceptions
to this rule:
- Orders
of non stock items, special orders and made to measure purchases,
will be charged for at the time of placing the order.
- Orders
of this type that are placed on your behalf by Class Equestrian,
are non returnable. This does not effect your statutory rights.
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